Shipping and Returns

WHAT IS THE COST OF SHIPPING?

Shipping rates are calculated by weight & location at checkout. Feel free to add the items to your shopping cart to view accurate rates!

 

WHAT CUSTOMS AND IMPORT TAXES CAN I EXPECT?

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact your local post office prior to ordering. We are not responsible for customs delays. We do not reimburse shipping fees due to customs delays.

 

I ENTERED AN INCORRECT ADDRESS. CAN YOU UPDATE IT?

Prior to shipment, we are able to update shipping addresses. Unfortunately, we are unable to redirect packages once they have been shipped. Please make sure to supply a correct shipping address at checkout. If we receive the package back, we will contact you at the email address provided in order to arrange reshipment.

 

CAN I INCLUDE A NOTE WITH MY ORDER?

Of course! Just add your note in the comments section at checkout. It will be handwritten, so please keep it short & sweet!

 

EXCHANGES/RETURNS 

We want you to love your jewelry in every way! Please contact us within 7 days of receiving your item for an exchange or store credit—we would be happy to help you with this! We just ask that you cover shipping costs.

Items must be returned within 14 days in new condition with their original packaging before any credit is issued or exchange made. If the item is not in original condition or has been altered in any way, the buyer is responsible for any loss in value.

Because each piece of jewelry is individually handmade to order, we do not accept returns. We do not offer exchanges/store credit for custom pieces at this time. This policy allows us to offer all custom sizes so we are not restricted to carrying standard only. This also allows for customization and to ensure your ring is perfect in every way.

 

CAN I CHANGE / CANCEL MY ORDER ONCE IT'S PLACED?

There is a 24 hour cancellation window once your order has been placed. Unfortunately, after that timeframe, we are not able to change or cancel your order, as we're now busy handcrafting or shipping your order.