Returns Policy

Please email oggieandco@gmail.com if you have an inquiry. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. In this case your item will be exchanged.

To be eligible for a return, all items need to be returned in original packaging. unused and in the same condition as you have received them. 

Refunds 

Once we receive the item you have returned we will email you to confirm whether your item has been received along with confirmation whether your item has been refunded or did not pass the relevant refund checks. 

To return your item, please send it to my Home Studio  - 29 Meadow Rise, St Columb Major, Cornwall, TR9 6BL, United Kingdom.

You will be responsible for covering your own shipping cots. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend you send the item back via a trackable service or purchase shipping insurance. We can't guarantee we will receive you returned item. 

Please note we don not accept returns on earrings, gift cards, gift wrapping. 

 

 

With You Every Step

1. Initial Consultation

Our journey begins with a relaxed, no-pressure chat. We'll discuss your partner's style, your design ideas, and budget to create something perfect for them.

2. Design

After our consultation, I’ll create a ring design that reflects your partner’s personality and your ideas. This will include sketches and visual inspiration, helping us to fine-tune the design concept.

3. Final Design

After incorporating your feedback, I’ll refine the design. We’ll review it together, make any final tweaks, and once approved, it becomes the blueprint for your ring.

4. The Workshop

I will bring your vision to life. This step is where the magic happens. From selecting the perfect stone to the final polish, every detail is carefully executed to ensure your ring is flawless.

5. Delivery Date

The creation process typically takes between 6-12 weeks, depending on the complexity of the design. Once the ring is ready, I’ll be in touch to arrange the delivery of your ring.I’ll make sure it reaches you safely and beautifully packaged, ready for your special moment.

6. Care Package

We understand that getting the perfect size can be tricky. That's why we're always happy to resize your treasured ring to ensure it fits just right.

Get in touch